Our latest Tenant Satisfaction Survey is now underway If you receive a call, please consider taking part – your feedback helps us to improve services.  Tenants who complete the telephone survey will be entered into a prize draw for one of two £50 shopping vouchers! We use independent provider Research Resource Scotland to carry out regular […]

Repairs Service Scrutiny 2024   As part of our ongoing commitment to providing excellent service for Tenants, we are conducting a survey to gather feedback on the repairs that have been carried out in your recently. Your insights are incredibly valuable to us and will play a crucial role in helping us improve our services […]

Sustainability Strategy   To help us plan how we will deliver sustainable growth and services, we would like to find out a bit about how you currently view the challenge of climate change.   Please take a few minutes to fill in the brief online survey: https://www.smartsurvey.co.uk/s/0VC6JK/   To be entered into our prize draw […]

SBHA Website – You said, We did… Our recent Tenant satisfaction survey told us that more than 80% of Tenants are now online, but only 11% use our website. Responding to your feedback, we are redesigning our website to create a more user-friendly and engaging online experience for you. We will seek to improve navigation, […]

Have your say on our future plans by joining us on our 2024 Tenant Roadshow!   Join us for refreshments, fun games & prizes, Meet the Team, plus enter the raffle for 2 x £100 shopping vouchers, air fryers, electric throws & much more! We are currently working on our future plans for SBHA, developing […]

      Your area Neighbourhood Housing Officer / Property Officer Date / Time Meeting point Galashiels – Galabank St, Hill St, Huddersfield St, Croft St. Fiona Mallin / Greig Murray August 1st, 1pm Meet at top of Croft Street flats Hawick – Mansfield area Clair Wood / Ryan McGee August 7th, 2pm Meet at […]

Scottish Borders Housing Association (SBHA) was delighted to welcome guests to one of their new-build projects in Burnfoot, Hawick this week.  The visit was part of a series of events planned on 23rd July to launch the new South of Scotland Housing Action Plan. This initiative, spearheaded by the South of Scotland Regional Economic Partnership […]

We are absolutely thrilled to announce that Scottish Borders Housing Association (SBHA) and Scottish Borders Tenants Organisation (SBTO) have been recognised at this year’s TPAS Scotland Good Practice Awards – as winner of best practice in ‘Communicating with Tenants and Residents’ award and runner-up in best practice in ‘Involving Tenants in Shaping and Scrutinising Services.’ […]

Summer Scrutiny Project on Repairs – What’s Happening?   This summer, our annual Scrutiny project will review Scottish Borders Housing Association’s (SBHA) Repairs Service. Members of Scottish Borders Tenants Organisation (SBTO), forming a Customer Audit Team (CAT), will conduct the project with support from SBHA. The project will involve the CAT reviewing the Repairs Service […]

SBHA and Waverley Housing joined forces with Tenants for a community litter-pick in Stonefield, Hawick last week. The event, suggested by Tenants, aimed to improve the local environment and strengthen community spirit. SBHA team members Louise, Jonathan, Kaitlyn, and Alex joined Craig and Rebecca from Waverley Housing, along with local residents and Councillor Annette Smart […]