Contact Us
Do you want to get in touch with a member of the team, book an appointment or make a complaint or compliment? Here's how you can get in touch.
Need to call?
Our customer service telephone lines are open Monday to Friday - 8.00am to 6.00pm apart from Friday when we close at 3.45pm. Call 0800 0193 222.
Our Customer Service Standards tell you about the standard of service you can expect when you contact SBHA.
We are committed to:
- Putting our Tenants and their communities at the heart of all we do.
- Taking pride in delivering excellent quality services, with courtesy and respect.
- Earning the trust of all people we deal with.
- Striving to give value for money, whilst being focused on accountability, transparency, and honesty.
You can find out more by viewing our Customer Standards Leaflet here.
How to contact us:
- You can call us on: 0800 0193 222
- You can email us on enquiries@sbha.org.uk
- Or get in touch using our Enquiries form
- If you want to know who your Neighbourhood Housing or Property Officer is, please visit our Community Team page
Please note that all calls to our Solutions Team are monitored or recorded.
Our address
You can also visit us or write to us at the following address:
SBHA
South Bridge House
Whinfield Road,
Selkirk TD7 5DT
Our office opening hours:
Monday to Thursday from 8.45am until 5.00pm
Friday 8.45am until 3.45pm
There is also a Post Office branch at our Head Office.
Other Useful Contacts
Citizens Advice Bureaux:
Galashiels: 01869 753889
Peebles: 01721 721722
Hawick: 01450 374266
Scottish Borders Council:
Main Switchboard: 0300 100 1800
Welfare Benefits: 0300 100 1800
Anti-Social Behaviour Unit: 0800 028 5711
Homelessness Unit: 0800 376 1138
Others which may be helpful:
Trading Standards: 01896 823922
Jobcentre Plus: 08456 004250
Department of Work and Pensions: 01896 612477
Victim Support: 01896 751212 or email VictimSupport.ScottishBorders@VictimSupportsco.org.uk
Useful Website Links:
Age Concern
Home Heat Helpline
The Pension Service