SBHA scoops Customer Service Excellence Award
We are delighted to share that we have been recognised by Assessment Services for our commitment to Tenant-led improvements.
At their recent online award ceremony, the Customer Service specialists awarded SBHA first place in the category: “Conducting Effective Customer Consultations that Enhance and Drive Organisational Performance.” This award recognises SBHA’s efforts to meet challenges through extensive and varied customer engagement, leading to tangible improvements to services.
The award follows on from SBHA’s achievement of Customer Service Excellence Accreditation in October last year. The assessor’s report noted SBHA’s commitment to consultation: Tenant satisfaction with the opportunities that SBHA provides for Tenants to participate in decision making is well above the sector average.
Director of Customer Services Susan McDonald comments: “We are delighted to have been chosen as winners of this award, so soon after successfully achieving accreditation. We would like to thank all of our customers who take the time to get involved and give us their views, creating positive and lasting change.”