Have your say on Customer Contact with SBHA

We want to hear your views on your experience of Customer Contact with SBHA. 

As an SBHA Tenant, we are inviting you to complete a short survey to assist Scottish Borders Tenants Organisation (SBTO) in a scrutiny project relating to Customer Contact this summer.  The aim is to form recommendations to pass to SBHA to improve service and Tenant satisfaction.

Customer Contact is any form of communication between SBHA and its customers, this includes phone calls, emails, face to face, social media messages, and through contact forms on the website.

Please answer all questions as well and as honestly as you can. If you have any additional comments – please use the comment box at the end of the survey. All completed survey responses, with name and contact details, will be entered into a prize draw for a £25 shopping voucher of your choice.

https://www.smartsurvey.co.uk/s/UU62IA/

Should you have any queries or require any assistance completing the survey, please call 07919 302732 or email ifolan@sbha.org.uk.  We can send you a survey in paper format if you prefer. All information gathered will be confidential and used for the purposes of this project only.

We really want to hear your opinions – this is another opportunity for you to influence decision-making at SBHA! This survey should take no longer than 10 minutes.

Thank you for your time – your participation is greatly appreciated.

Izzy Folan
Tenant Engagement Assistant – on behalf of the SBTO Customer Audit Team 2023