Scrutiny Project – Summer 2023 

Get Involved – Inspire Others – Make a Difference

Got a bit of spare time this summer? Then why not join this year’s Customer Audit Team (CAT)! Over the summer months, a group of Tenants will be looking at customer contact with SBHA and suggesting ways to improve service where required. This is your opportunity to really influence decision-making at SBHA.

Since 2015, a total of 7 Scrutiny projects have been carried out by SBTO’s CAT, with support from SBHA’s Tenant & Community Engagement team. These projects have highlighted improvement recommendations from Tenants that SBHA has implemented to help improve services and Tenant satisfaction.

If you would like to get involved, please contact Izzy in the Tenant & Community Engagement team on 01750 724444, or Freephone 0800 0193 222, or email communications@sbha.org.uk.

https://www.sbha.org.uk/menu-of-involvement-scrutiny/

#getinvolved #gettinginvolved #tenantengagement #tenantparticipation #scrutiny #CustomerContact #customerservice #TenantSatisfaction #customerexperience #customerfeedback