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Report a Repair
Our report a repair tool below is easy to use and will send the details straight through to our team
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Report a Repair
If you have an emergency repair call us on 0800 0193 222
Repairs - Frequently Asked Questions
We’ll do repairs as soon we can. We'll be able to give you more details when we have more information on your specific repair.
We split repairs into emergency, urgent, and routine so we can fix the most serious things first. There are also some repairs that you’ll need to do yourself.
Emergency repairs can be reported 24 hours a day. Not all types of emergency repair can be attended out of normal working hours, and in some circumstances we will attend the following morning.
Emergency repairs, attend within 2 hours and make safe within 4 hours, include: |
Urgent repairs – carried out within 3 working days (not including weekends or bank holidays) include: |
| Electrical | Electrical |
| No electric power | Partial loss of electric power |
| No electric heating and hot water | No heating but hot water available |
| Faulty alarms and detectors | No hot water but heating available |
| Unsafe power or lighting or standard SBHA electrical fittings where power cannot be isolated | Faulty thermostat |
| Complete loss of communal stair lighting | Faulty shower if bath not available |
| Lift breakdown | Partial loss of communal stair lighting |
| Issues with amenity/communal fire alarms | Faulty communal washing/drying machines |
| Plumbing | Broken fan if no window |
| Burst pipes | Plumbing |
| Uncontainable leaks from pipes/tanks/cisterns | Leaking sanitary fittings |
| Blocked toilet (if no other toilet available) | Leaking waste pipe |
| Blocked waste to basin, sink or bath | Partial loss of water supply |
| Blocked external drain | Heating |
| Los of mains water supply | No heating, hot water available |
| Water running on full pressure constantly | No hot water, heating available |
| Heating | Faulty gas fire |
| No heating and no hot water | Joiner |
| Joiner | Faulty locks |
| Faulty lock where entry/exit cannot be gained | Unsafe timber floor boards or stair treads |
| External window, door or lock not secure | Loose or detached banister or hand rail |
| Board broken windows which pose a safety/security risk | Roofing |
| Building | Minor roof leaks |
| Dangerous structures which are a safety risk | Loose coverings / cowl |
| Unsafe access to path or step | |
| Blocked flue due to open fire or boiler | |
| Roofing | |
| Large scale water penetration through roof/ceilings (we will attend where it is safe to do so) | |
10 day repairs (carried out within 10 working days) include: |
20 day repairs (carried out within 20 working days) include: |
| Electrical | Electrical |
| Faulty electric shower if bath available | Broken fan if window available |
| Water too hot or too cold | Plumbing |
| Faulty communal TV aerial | Broken non leaking sanitary fittings |
| Plumbing | Noise from pipes |
| Renew hot water cylinder | Loose sanitary fittings |
| Overflow running | Re-enamel baths |
| Leaking / dripping pipes / tap where you are able to contain it | Heating |
| Joiner | Loose non leaking radiator |
| Doors/windows which are difficult to open/close | Loss of heat to single radiator |
| Loose flooring | Replace gas fire with electric fire suite where other form of heating is available |
| Building | Joiner |
| Fit new flue liner, flue box etc. | Broken sash cord |
| Renew fire baskets if other form of heating available | Door and window ironmongery |
| Broken kitchen units/doors | |
| Loose curtain plate | |
| Internal door/ironmongery | |
| Skirtings and facings | |
| Minor garage repairs | |
| Building | |
| General building repairs which are not a safety risk | |
| Rotary dryer and clothes pole replacement | |
| Skim plasterwork | |
| Fire bricks / tiles | |
| Slabs on footpaths | |
| General communal repairs which do not pose a safety risk | |
| Roofing | |
| New chimney pot/can/cowl | |
| Blocked leaking gutters | |
| Missing slates | |
| Garage roof leaks |
Specialist or mixed-tenure repairs
We also have some repairs that need scaffolding or specialist machinery or contractors to finish. We may have third parties to consult such as the council, or we may need to agree repairs with other owners before starting the work. For these types of repairs we may take longer to complete the job, that's because it often needs some specialist skills, consents, machinery or materials. We will keep you informed.
We offer the following different appointment types:
• All day – We will arrive anytime between 8am and 4.30pm Monday to Thursday and 8am and 4.00pm on a Friday
• Morning (am) appointments – we will arrive between 8am and 12.30pm
• Afternoon (pm) appointments – we will arrive between 12.30pm and 4.30pm Monday to Thursday and 12.30pm and 4.00pm on a Friday
• School run appointments – we will arrive between 10am and 3pm Monday to Friday
When you contact us, we'll ask you to confirm which type of appointment would suit you best. You will not need to do this for external repairs where access to your home is not needed.
There are some repairs that you need to do yourself. You can find some handy videos on our looking after your home page. Here's a few examples of the types of repairs you're responsible for, and for the full list of what we do and what you're responsible for, see below.
- Bleeding radiators
- Changing a toilet seat
- Replacing light bulbs, tubes, starters
- Checking if your electricity fuses have tripped
- Maintaining any appliances such as cookers, white goods or any items fitted by you such as electric fires
- Maintaining floor coverings and internal decoration.
- Containing leaks and preventing water damage - turning off your stopcock
If SBHA carries out a repair that is not SBHA’s responsibility, you may be charged, however we will let you know this when you contact us.
| SBHA is responsible | Tenant is responsible |
| Bathroom | Bathroom |
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| Heating | Heating |
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| Doors | Doors |
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| Electrical | Electrical |
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| Kitchen | Kitchen |
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| Plumbing | Plumbing |
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By law Landlords must make sure that all gas appliances, flues and pipework are safely maintained and checked once a year. This is to ensure your home is safe to live in. Unless gas appliances are serviced regularly, they can become dangerous and can kill. As your landlord, SBHA must carry out a service before the anniversary date expires on the previous certificate. We operate an annual safety check cycle starting at 10 months to gain access within a 12-month period. It is essential that you give access for the annual safety check.
For more information, see our Gas Safety Policy.
We carry out a programme of safety checks to keep you and your home safe. More information on these can be found on our Safety in the Home page.
We take reports of damp and mould extremely seriously and would urge any Tenant who has concerns to contact us immediately. For more info, see our Damp and Mould page.