Universal Credit claimants on live service will be invited onto full service from 22nd August 2018. This means that, instead of being managed over the phone, you will be managing your account online, and will have an online journal to manage your claim. The DWP will be contacting all live service claimants in the next week or so by phone and letter about this and will make an appointment for you to come into the Job Centre.
You will need to take along your ID and rent details. The reason for this is that the DWP will be moving you onto Full Service Universal Credit over the one hour appointment, so it’s important to have your ID and rent details with you to allow this to happen and prevent any delays in your payments.