SBTO’s summer Scrutiny project shines a light on Customer Services

Would you like to take part in a project that has a direct impact on Tenant Services?
Each year, Scottish Borders Tenants Organisation takes a close look at a service provided by SBHA, and measures it against the published standard.
This year, the project will be looking at SBHA’s Customer Service Standards. Activities might include doing some mystery shopping (e.g. phoning customer services) or taking part in a focus group.
For more information, contact Alix Johnston on 01750 724407, or email ajohnston@sbha.org.uk