At SBHA we are committed to investing in young people, and helping them to improve their career prospects.
Intern Cara Rosie-Grice has spent the summer with SBHA and the Scottish Borders Tenants Organisation (SBTO) as part of our Scrutiny Model, which gives volunteer Tenants the opportunity to review a particular area of our service from the perspective of a customer and make recommendations for improvement.
The Scrutiny Model is a key part of our on-going commitment to increase Tenant participation in decision-making.
This year’s project focused on the condition of grounds on our estates. In her role as Tenant Participation Assistant, Cara recruited participants for a Customer Audit Team (CAT),
helped to organize a training session with the Tenant Participation Advisory Service and produced a schedule of estate visits. The group looked at trees and hedges, shrubs, communal grass areas, gullies and hard landscaped areas such as paths and car parks.
The visits gave Tenants the opportunity to assess for themselves the quality of groundkeeping against SBHA’s standards. The final stage of Cara’s project involved collating results to identify trends and meeting with tenants to discuss their recommendations.
Cara said: “This placement has taught me an awful lot – organisation skills, mapreading, people skills. It’s been so interesting learning about balancing the needs of tenants and staff, and I’ve really enjoyed gaining an insight into the housing sector.”
We would like to thank SBTO and our CAT team: Alan Frank, Allen Tills, Danielle Scott, Derick Thomson, Ella Elliot, Pat Kerley, Gordon Saunders, Linda Mojsiuk, Mary Walker, Shane Walton and Susanne Davies.
We wish Cara every success in her future career.
For more information about how you can get involved and have your say, see here.