HomeChoice re-launches with new user-friendly design

We are delighted to announce today the re-launch of our HomeChoice portal which allows customers to register and bid for homes of their choice on-line.  Our choice based lettings system allows customers to make up to five bids each week for homes advertised on the portal.  SBHA’s Customer Services Manager and her Team held a series of workshops with customers to find out what they think of the system, what can be improved and where we can make things user-friendly. Feedback from customers had helped us to develop a more user-friendly and accessible design, with improved “how to” guidance making the overall process of applying for our homes easier.  The customer focus group have ensured we removed all the jargon and developed a range of icons and links to improve access to key areas of information.

Gill Binnie, Customer Services Manager said “We wish to thank all of our customers who participated in workshops.  They reviewed the system with us and provided their feedback and recommendations.  This kind of customer feedback is part of SBHA’s Customer-Back approach, where we put our customer’s first and focus on their customer experience. The revamped HomeChoice portal will go live on Tuesday 26th June.”

You can access the HomeChoice website here.

Tenants at our Allocations workshop looked at how we let our homes. Their comments and ideas are reflected in the improvements to the HomeChoice website.