SB Alerts have issued the following warning:
A resident in the Scottish Borders was contacted by a male claiming to be from Nationwide over the weekend, he stated there had been fraudulent activity on their account and that they needed to transfer money into a different account to prevent further fraudulent activity.
Unfortunately attempts at telephone fraud remain a common occurrence. The risks with telephone banking fraud are
- You provide your account details and answers to security questions to fraudsters
- Your bank account is emptied and/or cards used to their limit
- You could become a victim of identity theft because you have revealed confidential financial and personal information
How to avoid telephone banking fraud
- A bank or payment card company will never ask you to transfer money out of your account to another that you do not recognise, so hang up immediately.
- If you do think that the call may be authentic and you choose to call your bank or card issuer, call the number on your bank statement or other document from your bank – or on the back of your card, and NOT a number given to you by the caller or the one you were called from.
- Never provide financial or personal details to a caller, but call back on a number you know to be authentic. Many scammers have the ability to spoof authentic numbers to fool you into thinking that they are genuine.
- Consider making your phone number ex-directory or try one of the call monitoring systems such as Truecall.
These fraudulent telephone calls are all too common and unfortunately elderly residents in our communities tend to be targeted. Please consider passing this advice onto any friends or family who may not personally receive this advice.
For more information on how to protect yourself from scams visit the Police Scotland website at
or the Get Safe Online website at