You and Your Home

Your rent

Your rent pays for the services you receive from us, including the maintenance and management of your home. Paying your rent is your responsibility and if you fail to pay you risk losing your home. It is very important that you pay your rent on time, weekly in advance.

Pay Rent Online

You can pay your rent online with allpay.net, just click on the logo below.

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You can also pay your rent over the phone using your credit or debit card.
Please call our Rent Team on 0845 241 1747.

We also offer a variety of other convenient methods for you to pay your rent, including Direct Debit.  You can find out more about paying your rent by viewing our A Guide to Paying your Rent leaflet.

Our dedicated Rent Team are here to help you and will discuss and agree payment options with you which meet your individual needs.

Difficulty paying your rent?

If you’re behind with your rent or worried about your rent payments, you should contact us immediately. We can help. Call our Rent Helpline on 0845 241 1747.

If you are on a low income, you may be entitled to Housing Benefit to help pay your rent. Our specially trained Welfare Benefits Officer, Debbie Mzee, can provide you with free and impartial advice on a range of benefits you may be entitled to, including  Housing Benefit. Debbie will help you claim for these benefits, assist you to fill in forms and help you understand benefit decisions. For more information download our Welfare Benefits leaflet or email Debbie.

Our Help with Money Project offers you support and assistance to deal with debt and avoid serious financial problems. Our experienced Financial Support Worker, Barry Wood, will work with you on money matters, helping you to manage your money and prevent you getting into debt. To find out more about this service download our leaflet here or contact Barry Wood on 01750 724444.